Ethics Channel

ETHICS CHANNEL

We encourage compliance with regulations and ETHICAL BEHAVIOUR by all Cobega Group employees and companies.

Help us reinforce our culture of integrity and stay committed to our values.

Request information about our Compliance model.

Request Information

If you have detected any irregularities or non-compliances, you can file a complaint here.

Report a Complaint

Provide us with the reference number of your complaint and we will contact you to inform you of its status.

Check the Status of Your Complaint

MORE INFORMATION ABOUT THE ETHICS CHANNEL

Who Can Use It?

The Ethics Channel is available to employees, suppliers, customers, partners or interested third parties.

Where Will My Complaint Be Sent?

Your complaint will initially be reviewed by the external managers of the Channel: Ribas y Asociados. If it is considered an infringement, it will immediately be sent to the Compliance Officer for processing.

Channel Availability

This Channel is available 24 hours a day, every day of the year.

Rights of the Complainant

– Right to confidentiality. The identity of the complainant may not be disclosed to the person being reported, with the exceptions provided for by law or in cases in which the complainant expressly consents when, to the contrary, it would be impossible to continue with the investigation.

– The right to provide the information and documents available to them related to the facts reported.

– The right to make an anonymous complaint.

– The right to non-retaliation, provided that they act in good faith.

– Complaints made in bad faith may give rise to disciplinary measures and/or sanctions against the complainant.

– The right to be informed of the resolution or closure of the complaint, if applicable.

Rights of the Reported Person

– The right to be informed, as rapidly as possible, that they are involved in an investigation process, as a result of a complaint filed against them or their actions, unless early communication could jeopardise the investigation. The aforementioned communication shall have the following minimum content: the body in charge of the process, the facts of the complaint, the rights to which they are entitled and the procedure for processing the complaint.

– The right to provide the information and documents available to them related to the facts reported.

– The right to access the data recorded, except for the identity of the complainant and others affected by the complaint, the area from which the complaint originated and any other information that may facilitate the identification of the complainant.

– The right to be informed of the resolution, dismissal or closure of the complaint, if applicable.

Effects of the Communication

Those who report facts or actions in good faith will not be subject to sanctions or any other adverse consequences.

Cases That Will Not Be Processed

Queries on matters other than breaches of the law, the Code of Ethics and other internal regulations will not be answered or processed. Information received that is not related specifically to these matters will be automatically destroyed.